The last phone system a law firm will ever need

New business and client retention is dependent on legal practices being able to provide the right legal expert at the right time. How often have you been out of the office when reception has phoned to ask you to call back a ver AmbiLOG: call accounting for SwyxWare

For the vast majority of businesses, telephony is still the most popular form of business communication. Therefore it is critical that the effectiveness of this tool is easy to monitor and account for. For example, do you know which parts of your business generate the highest calling costs, or how many calls fail to reach you because of busy lines, or when exactly your peak hours are?
Many modern computer-based PBXs can provide customers with a wealth of valuable data but that data is often hidden in endless columns of numbers. ambiLOG is a flexible and convenient tool that works in conjunction with SwyxWare to make the available information easy to analyse.

Solution overview

ambiLOG’s clear and well-organised user inter-face makes it easy to use even for
beginners. The standard ambiLOG version runs on any Windows PC or server. There is an optional web-client called ambiLOG Web which lets you use all ambiLOG features over the internet. In addition ambiLOG can also send reports automatically by email. The power of ambiLOG Queries are one of ambiLOG’s most powerful features. With queries, you can easily sort and filter large and small files containing call data. It’s as simple as dragging and dropping the relevant search criteria in the order you need. The result: an instantaneous structured overview of all the data.
The reporting features with ambiLOG make this a valuable tool for monitoring costs within your business. You can see at a glance which users, projects, departments or extensions have generated the highest costs and how much time has been spent on the phone. And, the option to see a concise overview of the top 10 highest costs as well as a detailed report with all connections allows you to spend just as much time as you need managing your business. You even have the choice of how to view the reports - in text or graphical form. Customisable for your business with fully automated operation ambiLOG features can be implemented to reflect the internal structure of your company such as departments, project groups and employees. In addition, users can be imported from your SwyxServer and linked to extensions and user information created in ambiLOG. Once configured, ambiLOG works fully automatically if you want it to. By setting up schedules, ambiLOG can automatically gather date from the SwyxServer and generate reports which can be sent to you via email.

Features of AmbiLOG

• Anonymous caller numbers for privacy purposes
• Automatic import of users and extensions
• Clearly arranged total reports
• Compose your individual queries by drag and drop with query reports
• Export reports as PDF, Word, Excel or RTF files
• Generate your own reports
• Graphical reports
• Manual or automatically scheduled import of CDR data (hourly, daily, weekly or monthly)
• MSDE database integrated – alternatively MySQL, SQL or Oracle databases are supported (database licenses must be bought separately)
• Network ready
• Phone book with automatic number recognition
• Powerful administration and configuration features for users, extensions, apartments and projects
• Reports of incoming, outgoing and internal calls
• Reports of multiple sites
• Scalable user access rights
• Send reports by email
• Tariff manager
• Traffic evaluation by callers, users, extensions or PSTN trunks
• User-friendly graphical interface with shortcuts, explorer and main window
• View and print graphic or text reports
• Tree functionality for quick report queries
• Individual creation of query reports

AmbiLOG Web is the ideal companion to ambiLOG. This web client lets you use
ambiLOG’s powerful features everywhere in the world where you have access to the
internet. The elegant web interface lets you work as if you were logged-in to your local network.

Features of ambiLOG web

• Additional web-based module for ambiLOG
• Additional web browser interfaces available
• All reports from ambiLOG available
• Automatic synchronisation with ambiLOG
• Easy to use with your web browser
• Multilingual
• Supports Linux, Unix and Windows platform
y important client? Wouldn’t it be great to have a telephone system whereby you can route calls according to the importance of the customer? This would mean for example, that calls from valued clients could be identified and routed directly to your mobile or a phone near to where you are working so that you can respond immediately? We also understand that under stringent guidelines important telephone conversations have to be manually transcribed. Wouldn’t it be handy if your telephone system could record
these conversations and save them for easy storage? The Swyx solution helps overcome these issues and enables better resource management thus helping the firm maintain a competitive advantage through their telephone system.

Key benefits of SwyxWare for law firms

There are a number of benefits that a law firm would have from using the Swyx IP
telephony solution. These include:

• Maximise fee-earning capability of legal professionals - experts in all aspects of your legal practice can be made available to clients regardless of their location.
• Pool Receptionist resources – Using pure IP telephony it is possible for all calls to
be managed centrally at a particular site and calls then re-routed transparently to the
correct department or other office location rather than the customer re-dialling a
separate number.
• Individual client billing - Full reporting of telephone activity enables more accurate
billing of clients quickly and easily without the need to travel through phone bills.
• Instant access to client files – Integrate your phone system with all existing
applications such as Microsoft’s Outlook, CRM, billing, and e-mail so that on
incoming calls the appropriate contact window of the caller pops up and case
histories can be viewed instantly.
• Remote working - Remote access via phone or PDA into the office while sat at court
house, over a VPN or wireless connection, gives instant access to the same phone.
environment as in the office so the user can make and receive calls in the same way
• Inter-site connectivity - Reduce call charges between sites and mobile workers –
communication can be operated over existing IP connections between different sites
or subsidiaries for connection to the company’s PBX.
• Fax directly to and from your desk - This speeds up office efficiency and increases
professionalism as important faxes are no longer ignored or forgotten at the fax
machine.

Features of SwyxWare that will support a law firm

Whether you’re in or out of the office, getting important calls through to you is critical to the success of your business. This is an area in which the SwyxWare solution excels by providing you with the ability to route incoming calls based on parameters such as the caller’s telephone ID, the called extension, the time/date/day, and the availability of your legal staff as defined in their Microsoft Outlook / Lotus Notes Calendar. User can choose to set up call routing through a simple rules-based ‘wizard’ or a more sophisticated, yet still easy to use, graphical tool for more complex calling scenarios so that you can respond to your important clients as quickly as possible.

For instances where you are out of the office and need to call a customer but also need
consultation with a colleague who is in the office, Swyx’s conferencing solution enables all 3 of you to participate in an ad hoc conference call so that any potential issues can be quickly resolved. In legal situations, it is often necessary to have a formal record of calls with clients. For easy transcribing of conversations, your legal experts can record each call on a case by case basis and can choose at what point during the conversation to start recording the call – a click of a button on your SwyxIt! softphone is all that is required. Or you may decide that every conversation across your business should be recorded – this can easily be set up by the person who administers your system. Faxes play an important role in law firms but, with the Swyx solution, there is no need for you to have a physical fax machine. You can receive faxes through your Microsoft Outlook Inbox, just like an email, and you can send faxes to your clients directly from your PC or laptop.

Key features of SwyxWare

• Software IP telephony solution based on open standards, no proprietary hardware
required.
• Intelligent call routing/handling and management.
• Home/Office networking, inter-site coupling/networking via IP link.
• Call Detail Records (CDR)
• Voicemail, emails and faxes can be viewed through one PC inbox
• Integrated conference Manager
• Fax integration with the SwyxFax Option Pack
• Interactive Voice Response (IVR) and Visual Basic Scripting with the Extended Call
•Routing Option Pack
• Music on hold

Summary

The Swyx solution is an inexpensive software-based IP telephony system which
integrates all your business telephony, Internet, email and fax services into one
package. It not only handles the tasks of a traditional phone system but includes as
standard conference, voicemail, call routing and call recording for all users for no
extra cost.